Tag Archives: business

T-Mobile doesn’t want my keypresses.

(For background, you may want to read about the time I’ve spent trying to get my T-Mobile account working as expected.)

Today I tried to pay my phone bill and noticed that the T-Mobile website account associated with my current number had been deleted (presumably this happened when my plan was cancelled). This was unexpected, but only mildly frustrating. I went through the registration process, generated a new password in my password safe, and pasted it into the field.

Nothing happened. They were preventing pasting, presumably as some kind of demented ‘security’ measure. Read more »

T-Mobile doesn’t want my money.

(A brief coda to this story can be found here.)

A few years ago, I was lucky enough to win a Nexus One through a Twitter contest run by whatthetrend. Unfortunately, the phone was incompatible with my previous network. I ended up joining the phone nerd flock and going with the most popular option of the era: signing up for an all-inclusive T-Mobile smartphone bundle, then requesting some esoteric modifications over the phone, resulting in a cheaper plan not normally offered to consumers.

I felt pretty silly a few months later when I realized that even when I did leave home I was rarely far from a wireless connection. I didn’t feel like throwing any more money down the drain, so I decided to switch to T-Mobile’s FlexAccount (prepaid) system. After a relatively pleasant phone call, their representative fulfilled my request. I answered some questions about why I had chosen to cancel and went on my way.

 

 

Except no.

Read more »